Hotel Policies
- Check-In time is anytime after 3PM
(Early check-in requests cannot be guaranteed)
- Check-Out time is 12 Noon
(Late check-out requests will be accommodated when possible)
- No one under the age of 18 can stay on premises without Adult Supervision
Payment Policies/Deposit Information
- A valid credit card must be presented at check-in
- You may pay by credit card, cash, or Choice Privileges Rewards
- A valid credit card is required to secure your reservation. The Hotel will authorize the credit card the day of arrival. If we are unable to secure authorization on the credit card, the hotel reserves the right to cancel the reservation. If paying with cash and no credit card is on file, a $100 deposit is REQUIRED.
Cancellation Policies
- Cancellation policy is 4pm the day before arrival. After this time your card will be subjected to a cancellation fee equalled to one nights stay.
- Please record the cancellation number you will be given for your own records
Currency
- All rates are confirmed and will be charged in US Dollars.
Pets
- Pets 20lbs or under are welcomed
- Limited pet friendly rooms are available so book in advance
- Limit 2 pets per room
- $15 per night per pet, up to a maximum of $75
Rollaway Beds and Cribs
- Rollway beds are limited so book in advance
(additional fee)
- Cribs are subject to availability, please request in advance
- Sofa Sleepers are also available in all Suites
Parking
- Parking is available free of charge
- 24-hour surveillance
Miscellaneous
Please contact the hotel directly for any special requests
MainStay Suites Knoxville
144 Merchants Drive
Knoxville, TN 37912
Phone # 865-247-0222
Fax # 865-247-0220
Toll Free # 1-888-447-0222
